Shipping policy

Where we ship

We ship to the United States, the United Kingdom, Canada, Australia, New Zealand and Singapore.

When your order ships

Orders placed before 4pm on a business day ship the next business day. Orders placed after 4pm, or at the weekend, ship the business day after that. US orders ship from our US warehouse (4pm Eastern time). All other orders ship from our UK warehouse (4pm UK time).

How long it takes

Most orders arrive within 5 to 8 business days of shipping.

Shipping cost

You'll see the shipping cost at checkout, before you pay.

Tracking

Every order is tracked. We'll email you a tracking link as soon as your order ships.

Customs and import duties

Orders to the US ship from our US warehouse, and orders to the UK ship from our UK warehouse. Orders to Canada, Australia, New Zealand and Singapore may be charged import duties or taxes by your country's customs. These are set by your government, not by us, and are paid by you when the parcel arrives.

Delayed or lost parcels

If your tracking hasn't updated for 7 business days, or your order hasn't arrived within 12 business days of shipping, email hello@yasu.co and we'll look into it and make it right.

Check your address

Please make sure your shipping address is correct at checkout. If you spot a mistake, email us straight away and we'll do our best to change it before your order ships.